Privacy Notice

CMS Live Ltd (“CMS Live”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, services, or interact with us.

1. Who We Are

CMS Live Ltd is a UK-based website design, hosting, and digital marketing provider.

We act as:

  • Data Controller – for our own client, prospect, and employee data
  • Data Processor – for data stored on infrastructure we host on behalf of clients

2. What Information We Collect

Personal Data

We may collect:

  • Name, company name, and job title
  • Email address and telephone number
  • Postal address
  • Payment and billing information
  • Enquiry and communication records
  • Information provided via forms, live chat, or email

Technical & Usage Data

We may also collect:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour

This helps us improve website performance and user experience.

3. How We Collect Your Data

We collect data when you:

  • Contact us via forms, email, phone, or live chat
  • Request a quote or information
  • Purchase or use our services
  • Subscribe to updates or marketing (where consent is given)
  • Interact with our website

4. How We Use Your Information

We use your data to:

  • Provide and manage our services
  • Respond to enquiries and support requests
  • Process payments and manage accounts
  • Improve our website and services
  • Send relevant communications (where lawful)
  • Meet legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to deliver services you’ve requested
  • Legitimate interests – to respond to enquiries, improve services, and manage relationships
  • Consent – for marketing communications where required
  • Legal obligation – to comply with laws and regulations

6. Marketing Communications

We may contact you by email, phone, or post if:

  • You have given consent, or
  • It falls within legitimate interest (for existing clients)

You can opt out at any time.

7. Sharing Your Information

We do not sell your data.

We only share information where necessary, including:

  • Payment providers (to process transactions)
  • Software providers essential to service delivery
  • Legal or regulatory authorities where required
  • We may use carefully selected third-party providers to deliver our services.

8. Website & Email Hosting

As part of providing hosting and support services:

  • We may have access to website files, databases, and business data
  • Access is strictly limited to authorised CMS Live staff
  • All data is treated as confidential

For hosted services:

  • You (the client) are the Data Controller
  • CMS Live is the Data Processor

9. Data Centres

Our hosting infrastructure is located in the United Kingdom.

We use secure, professionally managed data centres with recognised certifications such as ISO 27001.

10. Data Security

We take data security seriously and use:

  • Encrypted connections (HTTPS / TLS)
  • Secure infrastructure and access controls
  • Ongoing monitoring and threat detection

While we take all reasonable steps, no internet transmission is completely secure.

11. Data Breaches

We have procedures in place to detect, report, and investigate data breaches.

Where required, we will:

  • Notify affected clients
  • Report to the Information Commissioner’s Office (ICO)
  • Act within GDPR timeframes

12. How Long We Keep Your Data

We only keep data for as long as necessary:

  • Clients: for the duration of the relationship and a reasonable period after
  • Prospects: up to 3 years unless you request removal
  • Legal/financial records: as required by law

13. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability (where applicable)

To exercise your rights, contact us using the details below.

14. Social Media & Public Content

Any content you post on social media or public platforms:

  • May be visible to others
  • Is governed by the platform’s own privacy policies

We are not responsible for how third-party platforms use your data.

15. Cookies

We use cookies to improve your experience.

For full details, please see our Cookie Policy.

16. Contacting Us

If you have any questions or requests regarding your data:

CMS Live Ltd
4 Chapel Grove
Laneshaw Bridge
BB8 7EX

You can also contact the Information Commissioner's Office if you have concerns.

17. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website.

18. Monitoring Communications

We may monitor or record communications (such as calls or emails) for:

  • Quality assurance
  • Training
  • Security and fraud prevention