Website Technical Support That Solves the Problems Others Can’t
Sometimes websites break — and when they do, it’s frustrating to be passed from one support desk to another with no real answers. That’s usually when people find us.
Whether it’s a major fault, a suspicious hack, or just something that isn’t working quite right, you’ll get real answers and real solutions — not canned responses.
Expert Help When Your Website Lets You Down
If your website isn’t working and your current team can’t fix it, we can. Our technical support is available to anyone, whether or not you host with us.
Our technical support isn’t limited to customers who already host with us. If your current web team or hosting company can’t (or won’t) help, we step in. We will investigate the issue, confirm we can fix it, and then get to work. In many cases, we’ll also migrate your site to our own fast, secure servers as part of the fix — so not only is the immediate problem solved, but your website is in safer hands for the long run.
What We Help With
Websites don’t always behave. Sometimes it’s a small issue, like a plugin update that breaks a feature. Other times, it’s far more serious — a hacked site, or a business suddenly locked out of their own website. Wherever you are on that scale, we step in quickly, find the cause, and fix it properly. From everyday patching to full-blown recoveries, we’ve seen (and solved) it all.
Recovering Hacked Websites
If your site’s been compromised, we can clean up the damage, restore access, and lock it down so it’s harder to attack again. Many businesses come to us at this point — when it feels like everything’s broken — and we get them back online.
Plugin conflicts
Sometimes updates don’t play nicely together. We diagnose the issue, restore functionality, and stop it happening again.
Updates & patching
From CMS updates to critical security patches, we keep your website running smoothly and safely.
Fixing broken sites
If your site goes down or glitches appear, we get you back online quickly — no endless ticket systems, just direct help from us.
Security Support
When it comes to online threats, prevention is everything. Here are just some of the security measures we put in place to keep your website safe.
DDoS protection
We monitor for unusual spikes in traffic that could overwhelm your website and stop attacks before they cause disruption.
Brute-force blocking
Our systems detect and block repeated login attempts to protect your site from hackers trying to guess their way in.
Custom Support Packages
Your business isn’t one-size-fits-all, so neither is our support. We offer:
Ad hoc support
Need a quick fix, a minor adjustment, or help with something specific? Our ad hoc support gives you expert help exactly when you need it, without long-term commitments.
Retained support
Keep your website running smoothly with regular updates, maintenance, and monitoring. Retained support means you’ve always got us in your corner, making sure everything stays secure, fast, and up to date.
Emergency support
When the unexpected happens - whether it’s a crash, a serious bug, or worse - we’re on call to get you back online fast. Our emergency support is your safety net when things suddenly go wrong.
Website Care & Continuity Service
Ongoing care is available through our Website Care & Continuity Service.
If you're looking for reliable hosting alongside support…
Discover Our Website Care & Continuity Service
White Label Web Technical Support
We Offer
White Label Services
Are you a web designer or graphic designer looking for a reliable hosting partner to take care of your clients’ websites? Need someone to handle the technical side, so you can focus on design without the hassle of server management?
We offer white label web design and hosting - a strictly confidential service where we work behind the scenes, supporting you with expert hosting, maintenance, and technical assistance. Think of us as your trusted web team, making sure everything runs smoothly while you stay focused on what you do best.
Learn more about our White label Web Design
Learn more about our White label Hosting & Support
CMS Live were recommended to us through a joint business partner and we haven’t been disappointed. They have met our deadlines and understood what we wanted. We are looking forward to working with them on more projects in the future.Mark Attwell - Operations Director
The guys at CMS have provided us with a professional, personal and very reliable service during the design, build and ongoing development of our website. A first rate serviceMatthew Walker, Donald Lomax & Partners
CMS have hosted my old website for 3 years. It really needed an overhaul and to be fit for purpose. I am under no illusion, I am picky and hard work!! 🤣 Gemma was so patient with me and totally understood what I needed from the website. It looks amazing and works so well. Thanks so much!!Danielle Coates, Owner of The Rookery Roughlee
